11:59:00 From Mark Aaron Polger to Host and Panelists: 2017- Engaging Diverse Learners: Teaching Strategies for Academic Librarians (Libraries Unlimited) 11:59:59 From Rebekah Shelton to Everyone: Memphis, TN 12:00:00 From Stephanie Ross to Everyone: Hello from Troy, NY! 12:00:00 From Xavier Kneedler-Shorten to Everyone: Missoula, MT! 12:00:01 From Chelsey R Miller to Everyone: Duluth, MN 12:00:02 From Jules LeFort to Host and Panelists: Nashville! 12:00:03 From Ron Foster to Everyone: Alfred, NY! Hello! 12:00:04 From Robert Rieders to Everyone: Gainesville, FL 12:00:05 From Jennifer Dodge to Everyone: Aurora, Colorado 12:00:05 From Kristen Bailey to Everyone: Georgia 12:00:06 From Jonathan Francis to Host and Panelists: Lexington, KY 12:00:06 From Sarah Nuxoll to Everyone: Portland, OR 12:00:06 From Sarah Morey to Everyone: Richmond, IN 12:00:06 From JENNIFER BECK to Host and Panelists: Greeley, CO 12:00:07 From Aaron Wimer to Everyone: Good afternoon! Charleston SC here :) 12:00:07 From Jose Tinajero to Everyone: Chicago hts, il 12:00:07 From Elliott Freeman to Everyone: Shreveport, LA 12:00:07 From Jodi Poe to Everyone: Jacksonville, Alabama 12:00:07 From Anne McLean to Host and Panelists: Atlanta, GA 🙂 12:00:07 From Jessica Lozano to Everyone: NC 12:00:07 From IRENA BOND to Everyone: MAssachusetts 12:00:07 From Jamie Bayne to Everyone: Huntington, WV 12:00:07 From Abigail Williams to Everyone: Utica, NY 12:00:07 From Janice Dekoff to Everyone: Jamestown, NY 12:00:07 From Allison Nolan to Everyone: Stephenville, TX 12:00:07 From Zoraida Martinez to Everyone: Santa Clarita, Ca 12:00:08 From Hayley Bommarito to Everyone: Daytona Beach, FL 12:00:08 From Allison Floray to Everyone: Center Valley, PA 12:00:08 From Sarah DeVille to Everyone: Lubbock TX 12:00:08 From Cindy Grove to Everyone: Rockport, MA 12:00:08 From Angela Calhoun to Everyone: Hello 12:00:08 From Danielle Dankenbring to Everyone: Bradenton, FL 12:00:08 From Melissa Hudson to Everyone: Arkansas 12:00:08 From Austina Jordan to Everyone: Gainesville, GA 12:00:08 From Lynn Zaffino to Host and Panelists: Easton, CT 12:00:08 From Nancy Russo to Host and Panelists: Reading, Pennsylvania 12:00:09 From Kaia Rosen to Everyone: Helena, MT 12:00:09 From Cynthia Frazer to Everyone: Honolulu HI 12:00:09 From Sarah Ormeo to Everyone: Golden, CO 12:00:09 From Debby Bennett to Host and Panelists: Denton, MD 12:00:09 From Carmen Walton to Everyone: Houston, Texas 12:00:09 From Denise Pearson to Everyone: Calcasieu Parish, LA. 12:00:09 From Alissa Allen to Everyone: grants pass or 12:00:09 From Ron Gilmour to Host and Panelists: Ithaca, NY 12:00:10 From Cathy Burwell to Everyone: Wilmington NC 12:00:10 From Lily Kun (SPSCC) to Everyone: Olympia, WA 12:00:10 From Rayel Starling to Everyone: Globe, AZ 12:00:10 From Joy Whitfield to Host and Panelists: Durham, NC 12:00:10 From Gretchen Schlie to Everyone: Madras Oregon 12:00:10 From Denise Bergeron to Everyone: Berlin, New Hampshire 12:00:10 From Kayla Cameron to Everyone: Tooele, UT 12:00:10 From Tim York to Host and Panelists: La Fayette, GA 12:00:10 From Cyril Bennett to Host and Panelists: Portland, ME 12:00:10 From Susan Plocher to Everyone: New Ulm, MN 12:00:10 From Shakira McCoy to Everyone: Good afternoon, Decatur, GA 12:00:10 From Chris Scandling to Everyone: Bremen, IN 12:00:10 From Zachary Ledford to Everyone: Conneaut, OH! 12:00:10 From Amanda Sullivan to Everyone: Raleigh, NC 12:00:11 From Shanna Doupe to Everyone: Sylvan Lake, Alberta, Canada 12:00:11 From Lucy Bellamy to Everyone: Hello from Los Angeles, California! 12:00:11 From Alexandria Trombley to Everyone: Galveston, Tx! 12:00:11 From Katie McDonough to Everyone: Dover DE 12:00:11 From Steven Hall to Host and Panelists: South Royalton, Vt 12:00:12 From Dawn Stanton to Everyone: Buffalo NY 12:00:12 From Kathryn Landis to Everyone: Greetings from scenic New Jersey 12:00:12 From Michelle Barton to Everyone: Whitefish, MT 12:00:12 From Brian Walker to Everyone: Oldham County, Kentucky! 12:00:12 From Erin Cassity to Everyone: San Antonio, TX 12:00:12 From PATTY SHELTON to Everyone: Brookhaven, MS 12:00:12 From Jamie Higgins to Host and Panelists: Hello from San Diego! 12:00:12 From Ingrid Bonadie-Joseph to Everyone: Maybrook, NY 12:00:12 From Sheila Evans to Everyone: Raeford NC 12:00:12 From mallen to Everyone: London, Ohio 12:00:12 From Anna Knorovska to Everyone: Bridgeport CT 12:00:13 From Veronica to Everyone: Huntsville AL 12:00:13 From Deyse Bravo to Everyone: Chattanooga, TN 12:00:13 From Emily Sutherland to Everyone: Mississippi! 12:00:13 From Michelle Mussuto to Everyone: Bronx, NY 12:00:14 From Rita Lewis to Everyone: Centralia, Illinois 12:00:14 From David O'Brien to Everyone: Holland MI 12:00:14 From Leonard Lewis to Host and Panelists: Trinidad and Tobago 12:00:14 From Brenda Valencia to Everyone: BV Durango CO 12:00:14 From Gabriele Raasch to Everyone: North Vancouver, British Columbia 12:00:14 From Adam Brooks to Everyone: Gainesville FL 12:00:14 From Kara White to Everyone: Missouri 12:00:15 From Sue Pontel to Everyone: hello from Miami, az 12:00:15 From Spencer Williams to Everyone: PA 12:00:15 From Betty Matos to Everyone: Hartford, CT 12:00:16 From Shanna Turner to Everyone: Madisonville, KY 12:00:16 From Mary Chapman to Host and Panelists: Provo UT 12:00:16 From Stacy Wyatt to Everyone: Philly 12:00:16 From Shanna Moore to Everyone: Woodstock, GA 12:00:16 From Christine Ditzel to Everyone: Blauvelt, NY! 12:00:16 From Chanel Steiner to Everyone: Cleveland, OH 12:00:17 From Jamillah Saboor to Everyone: Baltimore, Md 12:00:17 From Heather Morgan to Everyone: Spokane, WA 12:00:17 From Lisa Smith to Everyone: Baltimore, MD 12:00:17 From Larissa Gilchrist to Everyone: Alberta, Canada 12:00:17 From Jessica Perez to Everyone: Baltimore, MD 12:00:17 From Meghan Carter to Everyone: Hello from Lancaster, PA. 12:00:17 From Ray Powell to Everyone: New Zealand 12:00:17 From Shannon Doutt Dolgos to Everyone: Troy, NC 12:00:18 From Bryan Robinson to Everyone: Wellsboro, PA 12:00:18 From Deborah Feanny to Everyone: Georgia 12:00:18 From Louisa Aikin to Everyone: Hello from beautiful Scottsdale, AZ! 12:00:18 From Carmen Erison to Everyone: Calgary, Canada! 12:00:18 From Leighton Shell to Everyone: Stickney, IL 12:00:18 From Fran Weaver to Everyone: Decatur, GA 12:00:18 From Holly Sealine to Everyone: Ankeny, IA 12:00:18 From Monika Willner to Everyone: BC Canada 12:00:18 From Heather Leonard to Everyone: North Providence RI 12:00:19 From Cristina Lepisto to Everyone: Oklahoma! 12:00:19 From Sarah Hart Coatsworth to Host and Panelists: Ontario, Canada 12:00:19 From Lisa Lapointe to Everyone: Seattle 12:00:19 From Peter Whiting to Everyone: Evansville, Indiana 12:00:19 From Robin Cogdill to Everyone: Tennessee 12:00:19 From Tess Kean to Everyone: Nashville, IN 12:00:19 From CHERYL RIEGER to Everyone: ohio 12:00:20 From Caroline Ward-Nesbit to Everyone: Thomaston, ME 12:00:20 From Daniel Smith to Everyone: Chicago, Illinois 12:00:20 From Kassie Green to Everyone: Cave Creek, Arizona! 12:00:20 From Lynn Ford to Everyone: Indianapolis 12:00:21 From Rubab Azeem to Everyone: Salisbury, MD 12:00:21 From Lynne Fonteneau McCann to Everyone: Vermont 12:00:21 From Ayman Bustanji to Everyone: Hello - Dubai 12:00:21 From April Lankford to Everyone: Graham, NC 12:00:21 From Teresa Horton to Everyone: Tennessee 12:00:22 From Casandria Crane to Everyone: Utah 12:00:22 From Graeme Williams to Everyone: Greetings from Las Vegas, where the signage is terrible 12:00:22 From Jennifer MacIntyre to Everyone: Beaumont Alberta Canada 12:00:22 From Shelley Ryals to Everyone: North Carolina 12:00:23 From Julia Dragolovich to Everyone: El Cerrito, California 12:00:23 From LEANN HOPP to Everyone: Wisconsin 12:00:23 From Ann Marie Weber to Everyone: Omaha! 12:00:23 From Karen Pfeffer to Host and Panelists: Oakland, CA 12:00:23 From Dinah Harris to Everyone: Nashville, TN 12:00:23 From Alyson Hamlin to Everyone: San Diego, CA 12:00:24 From Billie Daniels to Everyone: Barbourville, KY 12:00:24 From Nancy Howe to Everyone: Hello from Baldwinsville New York! 12:00:24 From Sara Koehn to Everyone: Sublette, Kansas 12:00:24 From Susan E Andrews to Everyone: Boston! 12:00:25 From Jacque Hughes to Host and Panelists: Georgia 12:00:25 From Jason MacDonald to Everyone: New Brunswick, Canada! 12:00:25 From Robert Huisingh to Everyone: Fort Myers, Fl 12:00:25 From Alyson Mahn to Everyone: Frankfort 12:00:25 From Lisa Hewel to Everyone: Middletown, NY 12:00:25 From Sue Ann Abbott to Everyone: Loreburn Saskatchewan 12:00:25 From Gina Finnegan to Everyone: Springfield, MA 12:00:26 From Kendra Brewer to Everyone: Vermillion, South Dakota 12:00:26 From Nicole Brooks to Host and Panelists: Holdfast, Saskatchewan. 12:00:26 From Laura VanDerslice to Host and Panelists: Santa Cruz, CA 12:00:26 From Jill Kline to Everyone: Lincoln, NE 12:00:26 From Diana Lange to Everyone: north dakota 12:00:26 From Crystal Rowe to Everyone: Tumwater, WA 12:00:27 From Mary Maw to Everyone: Caledon Ontario 12:00:27 From susan sternberg to Everyone: Susan Sternberg Glen Mills, PA 12:00:27 From Renee Costello to Everyone: Fairfax, VA 12:00:27 From Vonda Henderson to Everyone: Clarkesville, Ga 12:00:29 From Laura Grunwerg to Everyone: Blauvelt NY 12:00:29 From Katie Ashton to Everyone: Austin, TX 12:00:29 From Concepcion Brown to Everyone: Virginia 12:00:30 From April Schultz to Host and Panelists: Richmond, KY 12:00:30 From Ann Gannon to Everyone: St. Paul, MN 12:00:30 From Bryan Younts to Everyone: Lexington, NC, USA 12:00:30 From Billie Knepper to Everyone: Santa Clara, CA 12:00:30 From Heather Steele to Everyone: Long Beach CA 12:00:30 From Elizabeth Kissel to Everyone: Kentucky 12:00:31 From Avril DeBat to Host and Panelists: Sweet Home, Chicago! 12:00:31 From Julia Smith to Everyone: North Carolina 12:00:31 From Lori Talarico to Everyone: Reno, NV 12:00:31 From Valerie Moss to Everyone: Mackenzie BC Canada 12:00:31 From Leah Vetro to Everyone: Toronto, ON 12:00:32 From Susan Miller to Everyone: Hi from Yakima Washington 12:00:32 From Donna Graham to Everyone: Tahlequah Oklahoma 12:00:32 From Jaclyn Tyson to Everyone: Ontario, Canada! 12:00:33 From Madeline Ford to Everyone: Bronx, NY 12:00:33 From John Powers to Everyone: Georgia 12:00:34 From Dee Neff to Everyone: Annville, PA 12:00:34 From Hayley Clanton to Everyone: Shelbyville TN 12:00:35 From Anna Allison to Everyone: Seneca, Illinois 12:00:35 From Kasia Dupuis to Everyone: Niagara-on-the-Lake, Ontario 12:00:35 From Terri Milton to Everyone: Nova Scotia 12:00:35 From Kelli Knapp to Everyone: Pennsylvania 12:00:35 From Emily Sternemann to Host and Panelists: Wisconsin 12:00:36 From Erik van Eck to Everyone: Burlington, VT 12:00:36 From angela doyle to Everyone: Vancouver, Canada 12:00:37 From Ash Parker to Everyone: Gulf Coast Mississippi 12:00:37 From Denise Mincin to Everyone: Westchester, NY 12:00:38 From Nicole Langley to Everyone: Stoneham, MA 12:00:38 From Mary Beth Lock to Everyone: Winston-Salem, NC 12:00:38 From Josh Mauer to Everyone: kitchen 12:00:38 From Nancy Siegel to Host and Panelists: Agawam, Massachusetts 12:00:38 From Kelly Menzel to Everyone: North Tonawanda, NY! 12:00:39 From Larissa Root to Everyone: NashVegas, Tennessee! 12:00:39 From Linda Glasser to Everyone: Kirtland, OH 12:00:40 From Maggie Hulett to Everyone: niagara falls canada 12:00:40 From Shannen Sisavath to Everyone: Alhambra, CA 12:00:40 From Angie Balius to Everyone: New Orleans 12:00:41 From Kathleen O'Dell to Everyone: Springfield, Missouri 12:00:41 From Taryn Kincaid to Everyone: Hiawatha, IA 12:00:41 From Daniel Paquette to Everyone: Hello from Willimantic, CT 12:00:41 From Phyllis Albright to Everyone: Kentucky 12:00:42 From Lindsay Moffatt to Everyone: Bruce County, Ontario 12:00:44 From Rob Baigent to Everyone: Hamilton, New Zealand 12:00:44 From Stephen Ingram to Everyone: Long Island, NY 12:00:44 From Rachel Cook to Everyone: Gainesville, FL 12:00:45 From YANET ZAMITIZ to Everyone: Hello Yanet Monterey County CA😎 12:00:45 From Ashley Martin to Host and Panelists: The Woodlands, TX 12:00:46 From Alison Wright to Host and Panelists: Hello from Toronto ON 12:00:48 From Maria Fuentes to Host and Panelists: Hammond, IN 12:00:49 From Melanie Mowat to Everyone: Ontario, Canada 12:00:50 From Paula Simonson to Host and Panelists: Illinois 12:00:54 From Julie Knapp to Everyone: Hi from New Jersey! 12:00:55 From Leah Welch to Everyone: From Atlanta, GA 12:00:55 From Benjamin to Everyone: U.W. Madison, in Wisconsin! 12:00:56 From Julia Salting to Everyone: "east coast" of Iowa 12:00:56 From Jessica Lozano to Everyone: will this be recorded? 12:01:00 From Colleen Bauman to Everyone: Hello! 12:01:01 From Valentin Macias to Everyone: Hi, from Fullerton, CA 12:01:04 From Michele Gibney to Everyone: Salem, Oregon here 12:01:05 From Christy Wrenn to Everyone: SHREVEPORT, LOUISIANA 12:01:05 From xiaolu hou to Host and Panelists: hi from pa 12:01:06 From Anna Szczepanski to Everyone: Greetings from Winter Park, Colorado! 12:01:10 From Lindsay Fuchs to Everyone: Hi from Plumas County, CA 12:01:13 From Corinne Coveney to Everyone: Hi from Massachusetts! 12:01:14 From Joey Della Santina to Everyone: Hello from Tiburon, California 12:01:16 From Jim Cowen to Host and Panelists: Hello from Philly PA! 12:01:17 From Kassie Mathers to Everyone: Hi from Montana 12:01:18 From Joseph Chapman to Everyone: Hastings, NE :) 12:01:19 From Susan Bliss to Host and Panelists: Colchester, Vermont 12:01:19 From Betty Matos to Everyone: Glad to be here from Chicago 12:01:20 From Patty Napier to Everyone: Hello from Clive, IA 12:01:24 From Emily Wagner to Host and Panelists: Hi from Illinois! 12:01:25 From Colleen Bauman to Everyone: hi from high point nc 12:01:25 From Jeanette Duffels to Everyone: Monrovia California 12:01:25 From Terri Beverly to Everyone: Hello from Little Chute Wisconsin 12:01:28 From Veronica Escamilla to Everyone: Winston-Salem, NC - Wake Forest University 12:01:29 From Kathy McKinney to Everyone: Farmington Hills, MI 12:01:32 From Zola Mumford to Everyone: Hello from North Seattle College! 12:01:34 From Joshua Ringuette to Everyone: Hello from Ypsilanti MI! 12:01:35 From Judith Ryan to Everyone: Hello from Mississippi 12:01:37 From Larissa Brookes to Everyone: Hi -- northern NJ 12:01:37 From Kelli Hixson to Everyone: Hello from Utah! 12:01:41 From Colleen Bauman to Everyone: Hello from Pickerington, Ohio! 12:01:42 From Chris Bischoff to Everyone: Ky. Dept. for Libraries here. :-) 12:01:44 From Bonnie McKewon to Everyone: State Library of Iowa 12:01:45 From Roberta Vanderwal to Everyone: Goshen, Indiana 12:01:46 From Kate Pickup-McMullin to Everyone: Hi from Southwest Harbor, Maine 12:01:49 From Judith Rodriguez to Host and Panelists: Hi from Santa Clara, California! 12:01:52 From Bryan Kvet to Everyone: Hello from Potsdam, NY 12:01:54 From David Dusto to Everyone: NC 12:01:54 From Marilia Wimberly to Everyone: Hello from central NC! 12:01:55 From Rebecca Boie to Everyone: Hi from Charleston, SC 12:01:57 From Sydney Pearlstein to Host and Panelists: Hi from Dacula,GA 12:01:57 From Sharon Cornwall to Everyone: Kia ora from Gisborne, New Zealand 12:01:58 From Angela Calhoun to Everyone: Hi from WNC 12:01:58 From Kathleen McCracken to Everyone: Hello from Greenbush, Michigan! 12:02:00 From Carol Stoltz to Everyone: Loretto, PA 12:02:00 From Susanna Kahn to Everyone: Hi from Charlotte, VT 12:02:01 From Jayna McDaniel-Browning to Everyone: Hello, from Delaware, OH. 12:02:04 From ShaeBreann Richardson to Everyone: Hi from Dubois, IN! 12:02:05 From Marian Ponder to Everyone: Hi, from Mobile, AL 12:02:06 From Heidi Ouwinga to Everyone: Sioux Center, Iowa 12:02:06 From Jeffrey Hamilton to Everyone: State Library of North Carolina 12:02:07 From Kathleen Christy to Everyone: Hi from Maryville TN! 12:02:10 From Brianna Ryan to Everyone: Urbandale Iowa! 12:02:11 From Emily Sternemann to Host and Panelists: and we rise 12:02:11 From Reni Cunningham to Everyone: Hi from Concord MA! 12:02:15 From Rachel Spence to Everyone: Hi from Ontario! 12:02:15 From Tammi Jalowiec to Everyone: Boozhoo (Hello) from Red Lake, MN 12:02:16 From Lacey Rogers to Everyone: Hello from Omaha, NE! 12:02:22 From Laura England-Biggs to Everyone: Fremont NE 12:02:22 From Kristina Anthony to Everyone: Hi from Albany, GA 12:02:22 From Leigh Mauer to Everyone: Hello from Aurora, IL! 12:02:24 From Stephanie Daisey to Everyone: Hello from Salisbury, MD! 12:02:28 From Cassandra Zamora to Everyone: Hello from New Mexico 12:02:28 From Mary Rushing to Everyone: Flemingsburg, KY 12:02:29 From Josianne Fitzgerald to Everyone: Hello from Hebron, NH 12:02:29 From Deb Hoadley to Host and Panelists: Hi from New Hampshire 12:02:37 From Dorothy McCalop to Everyone: Hello from Mount Olive, NC 😁 12:02:37 From Jenifer Ross to Everyone: Sylva NC 12:02:39 From Ann Vinciguerra to Host and Panelists: Greetings from chilly Bozeman, Montana. 12:02:40 From Ginny Reese to Everyone: Hello from Virginia 12:02:41 From Kate McGivern to Everyone: Hi from New Jersey 12:02:45 From Sue Stengrim to Host and Panelists: Wilton CT 12:02:47 From Maribel Ibrahim to Everyone: Hello from Annapolis, Maryland! 12:02:50 From David Dusto to Everyone: I work at Elizabeth City State University library. :) 12:02:50 From Bridgette Heintz to Everyone: Buffalo, NY 12:02:51 From Marlo MacKay to Everyone: Hello from Nova Scotia 12:02:52 From Anna Szczepanski to Everyone: HI Cassandra-- where are you in NM? 12:02:56 From Sheri Conover Sharlow to Everyone: Hi from Marion, Indiana 12:02:58 From Roger Layton to Host and Panelists: Hello from Utah. 12:03:03 From Melissa Wentworth to Everyone: HI, From Shrewsbury, MA 12:03:05 From Amanda Ruff to Host and Panelists: Hey from Sandpoint Idaho 12:03:05 From Sarah Pickle to Everyone: Hi from Claremont, California! 12:03:06 From Jay Sawatzky to Host and Panelists: love the cat shirt! 12:03:11 From Brent Capley to Host and Panelists: Hello 12:03:14 From ABIGAIL MASTIN to Everyone: Joliet, Illinois :) 12:03:17 From Anne Price to Everyone: Hello from Belton, Texas. Anne here. 12:03:18 From Megan Griffiths to Everyone: Hello from British Columbia, Canada! 12:03:23 From Eleanor Friedl to Host and Panelists: Hello from Florham Park-Madson, New Jersey 12:03:27 From Madisyn Steiner to Everyone: Madi from Boise, Idaho :) 12:03:30 From John Myrick to Everyone: Hello from Wynne, Arkansas. 12:03:33 From Elena You to Everyone: Good afternoon from Fairfax, VA 12:03:38 From Chloe Timmons to Everyone: Hello from Greencastle, Indiana! 12:03:44 From Brent Capley to Host and Panelists: Brent Capley-Miami-Dade Public Library! 12:03:56 From Sarah Pickle to Everyone: @Anne Price: I'm from Temple! I've never seen anyone from Belton :) 12:03:56 From kourtney fehr to Everyone: Hello from Lady Lake FL 12:04:03 From Calvin Stafford to Host and Panelists: Hi from Paris Tennessee 12:04:08 From Trizha Loren Aquino to Everyone: Hi everyone! Calling from Los Altos, California 12:04:19 From xiaolu hou to Everyone: So we can download our certification next week on https;//markaaronpolger.com. is that rigt? 12:04:19 From Karen Wilhelm to Host and Panelists: Hello from Put-in-Bay, Ohio 12:04:19 From Lawrence Reed to Everyone: Hello from Riverside, CA. :) 12:04:23 From Joyce Shaw to Everyone: Hello from Ocean Springs, MS 12:04:23 From Upikin Gunawan to Host and Panelists: Hi from Wooster, OH 12:04:37 From Ame Watterson to Everyone: Hello from Tacoma Wa. 12:04:42 From Rebecca Doolin to Everyone: Hello from Owenton Kentucky 12:04:45 From Ana Aguilar to Everyone: Hello from Los Angeles, CA 12:04:52 From Katie Olafson to Everyone: Hello from Skagit Valley Washington 😊 12:05:01 From Denise Wolfe to Everyone: Buffalo, New York! 12:05:05 From Julie Edwards to Everyone: Welcome everyone! 12:05:07 From Editha Saria to Everyone: hello from Cavite, Philippines 12:05:13 From Veronica Laroche to Everyone: Good afternoon from Northampton Area Public Library, PA! 12:05:14 From Megan Lowe to Everyone: Natchitoches, Louisiana! 12:05:18 From Kelly Bennett to Everyone: Hello from Ferndale, Michigan 12:05:19 From Julie Edwards to Everyone: So happy to have you all with us today! 12:05:23 From Jennie Waskey to Everyone: Hello from San Anselmo, California! 12:05:33 From Julie Edwards to Everyone: We are recording and I will get the slides and recording out to everyone later on this week! 12:05:35 From Julie Edwards to Everyone: If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate! 12:05:36 From Betty Jean Neal to Everyone: hello from Topeka 12:06:18 From Ann Spinney to Everyone: Hello from Presque Isle, Maine Wabanaki territory 12:06:28 From Trizha Loren Aquino to Everyone: Hi Editha!! I'm originally from Manila, Philippines :) 12:06:49 From Julie Edwards to xiaolu hou, Host and Panelists: Hi Xioolu - you can download the certificate from nicheacademy.com/blog next week 12:06:55 From Shamin Renwick to Everyone: hello from Trinidad and Tobago 12:07:03 From Susan Mesecher to Everyone: Hi from Clinton, Iowa 12:07:07 From Julie Edwards to Everyone: Love seeing all our international colleagues with us today! 12:07:26 From Taryn Kincaid to Everyone: Hello fellow Clintonian 12:07:31 From Terri Foster to Everyone: Hello from Somerset County, PA! 12:07:31 From xiaolu hou to Host and Panelists: Thank you Julie!! 12:07:35 From Betty Matos to Everyone: @ShaminRenwick I'm jealous. We're closing at 3 due to snow. 12:07:36 From Julie Edwards to Everyone: Please put any questions for Mark in the Q&A box and I’ll moderate questions at the end! 12:07:58 From Larissa Brookes to Everyone: I haven't seen Saussure referenced since college! A very very long time ago 12:08:03 From Tammy Gay to Everyone: Hello from Ontario, Canada 12:08:17 From Adam Di Filippe to Everyone: Brings me back to my undergrad days :) 12:08:25 From Shamin Renwick to Everyone: @Betty Matos, take comfort it is a rainy, but warm day. No leaving early though. 12:08:29 From Erin Cassity to Everyone: @Larissa I had the same thought. English Senior Seminar (Theory). 12:08:46 From Allison Nolan to Everyone: @Larissa Brookes same here! Core English major memory :D 12:09:04 From Lisa Marinelli to Everyone: Hello from Bartlett, IL 12:09:12 From Julie Edwards to Everyone: Everyone will also have access to the slides - so you can all just sit back and listen! 12:09:23 From Vickie Fritzges to Everyone: Hello from St. Edward, Nebraska 12:09:34 From Kristin Readel to Everyone: Hello from Snowy, Marlborough, NH 12:09:47 From Rita Schmidt to Everyone: Hello from Fort Dodge IA 12:09:50 From Natalie Morgan to Everyone: Howdy from Boerne, Texas! 12:09:54 From Hollie Johnson to Everyone: is everyone muted or do we have to mute ourselves? 12:10:05 From Christal Bruner to Host and Panelists: Hello from Mexico, MO 12:10:06 From Lisa Lyderson to Host and Panelists: Greetings from Pierce County Library System! https://www.piercecountylibrary.org/ 12:10:07 From Jeanenne Robinson to Host and Panelists: Hello from the Carolinas 12:10:17 From Lawrence Reed to Everyone: Casinos manipulate wayfinding in order to keep people inside longer. :D 12:10:20 From Julie Edwards to Hollie Johnson, Host and Panelists: Everyone is muted! 12:10:31 From Erin Cassity to Everyone: So do department stores! 12:10:34 From xiaolu hou to Everyone: Hello, from Bethlehem Area Public Library of PA 12:10:57 From Jack Young to Host and Panelists: Love Canada! 12:10:59 From Chloe Timmons to Everyone: @Hollie Johnson We are automatically muted. 12:12:32 From Lynn Ford to Everyone: To hide chat, choose full-screen on the main presentation. 12:12:39 From Julie Moncada to Everyone: Is there a way to make the "Closed Caption is available." pop up disappear? I keep X-ing it out, and it keeps coming back. 12:12:55 From Ron Foster to Everyone: No worries. 12:13:28 From Jessica Lozano to Everyone: The X worked for me. Maybe try changing your screen on and off fullscreen then try clicking the X again. 12:13:32 From Sarah Nuxoll to Everyone: I was on a webinar yesterday where the speaker was having trouble with slow slide transitions. The problem was fixed by him turning off his video. 12:13:56 From Julie Edwards to Everyone: I think you can choose to turn off the closed captions under the Live Transcript button at the bottom of the screen. 12:16:58 From Julie Edwards to Everyone: Feel free to send general comments to the chat, and specific questions for Mark in the Q&A. 12:17:03 From Jon Engel to Everyone: Is there a statistic like number of signs per area or number of signs per patron? 12:17:20 From Azucena Rodriguez-Guerra to Everyone: Hello from San Antonio Texas 12:17:44 From Julie Edwards to Kelley Richardson, Host and Panelists: Hi Kelley - I see your hand is raised. Can I help with anything? 12:18:21 From Erin Cassity to Everyone: Hi, Azucena. 12:18:35 From Kelley Richardson to Everyone: No, sorry! 12:18:36 From Karen Gertsch to Everyone: Greetings from Dresden, TN 12:18:54 From Bryan Robinson to Everyone: When you're a small library, are we really expected to conduct all this research? it's easy when you're at an academic library with 14 librarians and 65 staff, but a library with a staff of under 10, and one librarian? Not really enough time in the day or week. 12:19:41 From Denise Davis to Everyone: Hi, from Poplarville Public Library ---Poplarville, MS. 12:20:05 From Martha Olver to Everyone: Greetings from Massachusetts! [Amherst (where I live) and Holyoke (where I work)] 12:20:10 From Laura Lee to Everyone: Hello from a small library in Catoosa County Georgia (we are right on the GA / TN line)! 12:20:18 From Jonathan Francis to Host and Panelists: Any tips for getting staff buy-in and explaining the importance behind doing regular signage audits and why it’s important? 12:20:21 From Nicole Henry to Everyone: I'm a graphic designer, I think all caps is integral to typography. But I can see why you wouldn't want to tell someone what they need to be doing with all caps. 12:20:21 From Paige Stringham to Everyone: Hello from Salt Lake City :) 12:20:32 From Lawrence Reed to Everyone: Comic Sans is SUPER professional. ;) 12:20:35 From Kaimi Giesbrecht to Host and Panelists: hello from small library in BC Canada 12:20:49 From Jessie Murphy to Host and Panelists: I like curtesy is key! 12:21:00 From Kathleen McCracken to Everyone: Comic Sans, LOL. LOL. LOL. 12:21:05 From Clemmie Little to Everyone: Hello from Savannah, GA! 12:21:06 From Jessie Murphy to Host and Panelists: *courtesy 12:21:14 From Meghan Carter to Everyone: I really like that if someone only reads the top of the sign, they get the main point. It's like the bottom is extra. 12:21:14 From Alicia Diaz to Everyone: Hi from Sarasota, FL. 12:21:49 From Ebony Harmon to Everyone: A lot of people think capslock text is yelling, so I get where he's coming from! 12:22:48 From Jamillah Saboor to Everyone: Hello from the Enoch Pratt Free Libray in Baltimore, Md 12:23:14 From Betty Matos to Everyone: Testing chat. 12:23:21 From angell standfield to Everyone: Hello From Houston Public Library 12:23:35 From Bryan Robinson to Everyone: The only stop sign we have is for when we are closed on a small sandwich board sign. 12:23:40 From Chloe Timmons to Everyone: I laminate signs with a matte finish 12:23:42 From Kelly Benning to Everyone: I'm a high school librarian and I've stopped using the phrase "circulation desk" because no one knows what that means anymore! We use "help desk" instead. 12:23:51 From Louisa Aikin to Everyone: What do you think of the image of the Shushing figure? Too dated? 12:24:03 From Lynn Ford to Everyone: Our signs say "Quiet please" and I only put them up if someone is taking a test. 12:24:09 From Erin Cassity to Everyone: It helps if you have one service desk. They don't know what reference is, either. 12:24:09 From Lindsay Fuchs to Everyone: @Kelly: I like that! 12:24:10 From Alexandra Glass to Everyone: What about matte lamination. Less glare, still protects the sign. 12:24:16 From Heather Lewis to Everyone: I still have to shush people, so not really lol 12:24:26 From Erin Davis to Host and Panelists: @kelly benning very insightful 12:24:34 From Maribel Ibrahim to Everyone: right side is better, but it still seems wordy. i'm a fan of hardly any signs. folks don't read them! 12:24:35 From mallen to Everyone: Our library is not quiet at all. If someone needs quiet, they use the quiet study room. 12:24:36 From Joyce Shaw to Everyone: We use Service Desk as both access services and reference/research services are sited there. 12:24:40 From Bryan Robinson to Everyone: Makes sense not to say "circulation desk". At a small town library, we have one front desk. Makes sense just to say "front desk." 12:24:49 From Lindsay Fuchs to Everyone: We use "front desk" too 12:24:52 From Rebekah Shelton to Everyone: We use "Information Desk" at our library 12:24:58 From Kasia Dupuis to Everyone: I find the negative space misleading in the shh sign. Like the "do you see the rabbit or the duck?" illusion 12:24:58 From Betty Matos to Everyone: The public library I work in uses "Customer Service" and "Reference" for the desks. 12:25:17 From Rebekah Shelton to Everyone: Same, Kasia! I didn't see a figure at first 12:25:24 From Erin Cassity to Everyone: I remember at Denver Public Library they had a the sign that was Questions, I believe. We call the IT help on campus Help Desk, so we can't use that. 12:25:24 From Lindsay Fuchs to Everyone: Same 12:25:25 From Christy Wrenn to Everyone: We use QUIET ZONE. 12:25:29 From Jennifer Yandle to Everyone: I don't think all caps is yelling, when used sparingly it's helpful in well designed signs to draw attention to certain words and phrases. Or at least that's what I learned in graphic design classes. 😁 12:25:38 From Dorothy McCalop to Everyone: Circulation Desk and Reference Desk at our public library :) 12:25:42 From Jose Velazco to Host and Panelists: Agreed. All caps in moderation. 12:26:02 From angell standfield to Everyone: Customer Service Desk 12:26:02 From Jose Velazco to Host and Panelists: We have Quiet Study 12:26:07 From Andrea Kittler to Host and Panelists: All caps is actually harder to read for most people, the letters all have the same height which makes it harder to distinguish for many people. 12:26:10 From Brent Capley to Host and Panelists: I think the Stop sign worked best because it is a silent zone not a "silence preferred". I think it makes people that want to talk uncomfortable in that space which is crucial to having an actual silent zone. But I agree with the concepts you were saying in general 12:26:11 From Julie Edwards to Hayley Bommarito, Host and Panelists: Hi Hayley - I see your hand is raised. Can I help with anything? 12:26:29 From Lynn Ford to Everyone: I have one desk. It is not labeled. #smalllibrary 12:26:35 From Catherine Ezell to Everyone: All caps is definitely yelling, especially for people who have used the internet for most of their lives. 12:27:12 From Rachel Spence to Everyone: We use North and South desk and I'm definitely wondering why right now. 12:27:16 From Teresa Naranjo to Everyone: how about "Check out" and "Questions". like do new lib visitors actually know what that stuffy word reference means? js 12:27:17 From Marcy Tannahill to Everyone: I think all-caps depends on the context, and your font. Are you using complimentary fonts or putting your whole sign in all-caps. 12:27:24 From Terri Foster to Everyone: @Bryan Robinson I have a small library with a tiny staff, too. I can't imagine having time to do all that research on signage. Maybe the audit would be a workable idea that would help, but focus groups? 12:27:25 From Avril DeBat to Host and Panelists: If you don’t laminate the signs, how do you stop patrons from drawing on them, ripping them, or otherwise altering them? If I don’t laminate signs, I’d need to replace them every couple weeks. 12:27:42 From Maribel Ibrahim to Everyone: best signage i ever saw for service desk is "Welcome" 12:27:51 From Heather Hamilton to Everyone: I direct patrons to a "staff member" rather than a desk at all. (Ditto: patrons don't know which desks are which). 12:27:55 From Maribel Ibrahim to Everyone: that is the evergreen greeting i plan to use 12:27:56 From Andrea Kittler to Host and Panelists: This is a really good read on Designing for Readability: https://accessibility.huit.harvard.edu/design-readability#:~:text=Avoid%20using%20all%20caps.,identify%20words%20by%20their%20shape. 12:27:56 From Ebony Harmon to Everyone: Yep. And more and more people have grown up on the internet. I do think street signs should be all caps (I also learned this in art school) but more closed in spaces like libraries? Maybe not so much. 12:27:59 From Lynn Ford to Everyone: North Desk and South Desk---do you have two parking lots? 12:28:02 From Jennifer Walz to Everyone: Our service desk just says ASK. :-) 12:28:03 From Austina Jordan to Everyone: Students assistants can also be great for giving feedback on new signs 12:28:06 From Jamie Higgins to Host and Panelists: I think Aaron’s presentation is excellent! 12:28:09 From Chloe Timmons to Everyone: Obviously he's speaking from his experience. Libraries can apply what they can. Adapt this plan to make it feasible for your library. 12:28:16 From Rachel Spence to Everyone: Nope, we only have 1 parking lot. 12:28:23 From Erin Davis to Host and Panelists: Our college has a branding guidebook with the fonts and school colors specifically articulated. It was super helpful. If you are in an academic library, perhaps check with this related department for you. 12:28:31 From Erin Cassity to Everyone: I can see using student workers, or maybe in a public library, volunteers, to help with a signage project. 12:28:32 From Nicole Brooks to Host and Panelists: @Bryan Robinson I agree. I am the only staff at my branch. I don't have the time with everything else I need to do. 12:28:48 From Jamie Higgins to Host and Panelists: Meant Mark lol 12:28:50 From Ebony Harmon to Everyone: That's a great idea, Erin! 12:28:59 From Bryan Robinson to Everyone: @Terri Foster We might could have a focus group of regular users. That's true. 12:29:13 From Erin Davis to Host and Panelists: Thank you Ebony! 12:29:26 From Nicole Brooks to Everyone: @Bryan Robinson I agree I am the only staff at my branch. I don't have the time. 12:29:28 From Erin Davis to Host and Panelists: Our department was the Office of Marketing and Communications 12:30:03 From Jennifer Walz to Everyone: Even if you are only one person, you can start small and have a plan. Start with signs that people see first and work your way through the library. 12:30:34 From Bryan Robinson to Everyone: @Nicole Brooks also I wear many different hats: interlibrary loan, overdues all under "library assistant" Signmaker is just another one of those hats, not the only hat I wear. 12:30:40 From Chloe Timmons to Everyone: @Jennifer Walz Exactly! This is just what *his* library does. It is by no means a one-size-fits-all. 12:30:57 From Erin Cassity to Everyone: Smaller library = fewer signs! 12:30:58 From Nicole Brooks to Everyone: @Jennifer Walz very true. 12:31:43 From Jennifer Walz to Everyone: And they don't have to be HUGE revisions either. Maybe just think about making all signs have a border and a logo. No need to change the whole message at all. Then, at least, they are all "consistent". 12:32:08 From Terri Foster to Everyone: I've found I that most webinars that aren't designed specifically for small libraries, I have to take key points and discard a lot of the rest. There is usually something useful. 12:32:10 From Bryan Robinson to Everyone: A border and a logo is a great place to start. 12:32:13 From Dawna Turcotte to Everyone: What about signs by bathroom doors for placement? 12:32:15 From Nicole Brooks to Everyone: @Erin Cassidy My library is two rooms. Not big at all. 12:32:52 From Jennifer Walz to Everyone: We are one room! :-) Somewhat big though. 12:33:16 From Bonnie Cain-Wood to Everyone: Just for context, if you've never done a sign audit before, my main library is six floors and we can complete our annual audit in the time it is taking to watch this webinar. 12:33:30 From Terri Foster to Everyone: He's right about not too much text. I was in a library last week where I had to wait for the digital signboard to cycle through 3 times to read some of the content. 12:33:40 From Erin Cassity to Everyone: @Nicole @Jennifer So your signage needs are quite different from larger libraries. Smaller areas are easier to clutter so you have to be selective, I imagine. 12:34:06 From Jennifer Walz to Everyone: @Terri - indeed. Just counting the signs and where they are is a beginning. Then make a plan and revise those that need it first. 12:34:33 From Bryan Robinson to Everyone: Clutter is a constant problem at small libraries. Clutter of signs and brochures. 12:34:42 From kourtney fehr to Everyone: I just got a light up sign so this is perfect, 12:34:54 From Jennifer Walz to Everyone: @Erin - right. We have more "wayfinding" signs really so that students can navigate the space. Some places are hard to distinguish in one big room. 12:35:23 From Nicole Brooks to Everyone: @Erin Cassidy Very much so. Selective. Plus I have something I must, legally, post so that takes up space I cannot use. 12:35:35 From Jennifer Walz to Everyone: And we have tried to simplify the NUMBER of the signs. Prominent ones are brighter colors. Etc. 12:35:38 From Erin Davis to Host and Panelists: I’m really loving these specs 12:35:45 From Bryan Robinson to Everyone: I'm glad we'll be getting the slides later. This is a little hard to keep up with. :-) 12:35:50 From Trizha Loren Aquino to Everyone: I have to hop off early but thanks so much for the info this was super informative!! 12:35:51 From Erin Cassity to Everyone: Have to keep it simple. If your signs have the same look, same border, that would help with visual clutter. 12:36:05 From Erin Cassity to Everyone: This will be great to have for reference later. 12:36:41 From Sheila Waldrep to Everyone: minimalism on signage, maximalism in life 12:36:51 From Meghan Carter to Everyone: How would you recommend using multiple languages? Multiple signs in one language each, or the same message one one signin multiple languages? 12:37:05 From Cindy Matthews to Everyone: Your book has a lot of great info! 12:37:08 From Jennifer Walz to Everyone: Oh - my balliwick! Font size on distant signs! I hate that people use such small fonts. 12:37:15 From Erin Davis to Host and Panelists: Great question @Meghan! 12:37:16 From Erin Cassity to Everyone: @Meghan That's a great question. Put it in Q&A so he sees it. 12:37:19 From Nicole Henry to Everyone: Yeah, I'm not on the same page with the no all caps. 12:37:20 From Kelly Benning to Everyone: LInk to his book? 12:37:41 From Betty Matos to Everyone: Getting kicked out so they can close the building. Hazards of winter in New England. 12:37:43 From Tammy Gay to Everyone: All caps is also not accessible 😊 12:37:52 From Jennifer Walz to Everyone: All caps is ok with titles. Not with the message itself. 12:37:54 From Stephanie Molnar to Everyone: Why is taping signs to furniture bad? 12:38:01 From Julie Edwards to Everyone: https://www.alastore.ala.org/wayfinding 12:38:05 From Deena Caswell to Everyone: Stay safe, Betty! We're snowy but it's not sticking too badly to the roads yet 12:38:10 From Cindy Matthews to Everyone: https://www.amazon.com/Library-Marketing-Basics-Polger/dp/1442239638 12:38:48 From vmoore to Everyone: Wow. That looks terrible! 12:38:52 From Beth Twomey to Everyone: https://www.alastore.ala.org/wayfinding 12:39:15 From Ebony Harmon to Everyone: This has happened to some of our stuff... 12:39:17 From Jennifer Walz to Everyone: Oh yeah! We had that too in some spaces! Awful. Furniture is ruined now. Tape also does a really bad number on wood. 12:39:22 From Mark Wilson to Everyone: the shelf of Turin 12:39:33 From Megan Lowe to Everyone: @Mark Wilson: LOL 12:39:38 From Katie Ashton to Everyone: @Mark Wilson hahahahaha. XD 12:39:38 From Stephanie Molnar to Everyone: It's easy to say not to tape stuff to furniture, but plastic holders can damage furniture, too. 12:39:45 From Terri Foster to Everyone: Frames, bulletin boards, and easels cost money we don't have. 12:39:54 From Zola Mumford to Everyone: @Mark Wilson HA! Brilliant. 12:39:55 From Stephanie Molnar to Everyone: @TerriFoster exactly 12:40:20 From Marilia Wimberly to Everyone: easier to get funding if you can make a case for ADA compliance... 12:40:27 From Heidi Cramer to Everyone: If you must tape, use blue painter's tape for less damage. 12:40:33 From Samma Fagan to Everyone: First one gave me Silent Hill vibes. 12:40:38 From Chloe Timmons to Everyone: Again, this is not a one-size-fits-all webinar. Apply what you can. 12:40:40 From Kathleen O'Dell to Everyone: How do you suggest displaying all those signs (reference desk) that librarians keep lining up like soldiers? It's cluttered, but they want to provide all that info. 12:40:57 From Ebony Harmon to Everyone: One easy "holder" I've made is taping a cardstock sign on a bookend. 12:41:00 From Josh Mauer to Everyone: I really hope that his library's old sign maker isn't watching this🤣 12:41:02 From Samma Fagan to Everyone: Also yeah love painter's tape. We're switching to frames but used to live on painter's tape which never damaged anything. 12:41:04 From Chloe Timmons to Everyone: @Kathleen I would make one sign that tells you what you CAN'T do 12:41:23 From vmoore to Everyone: Canva is great. Even I can use it! 12:41:24 From Maribel Ibrahim to Everyone: @kathleen the less signs the better, engaging with customers is better than signs 12:41:27 From Andrew DeNicola to Everyone: LibraryAware is pretty cool for Libraries. 12:41:28 From Katie Ashton to Everyone: I love Canva. 12:41:35 From Lawrence Reed to Everyone: @Ebony That's a great idea. :) 12:41:38 From Samma Fagan to Everyone: Canva is amazing and you can see if you can get a free pro account for your library! 12:41:41 From kourtney fehr to Everyone: I love canva! 12:41:46 From Erin Cassity to Everyone: We have a sign currently that says "Please enjoy all food and beverages outside the library building." A policy we put into place because of mask mandates. 12:41:47 From Xavier Kneedler-Shorten to Everyone: Canva is great, but when making digital signs with it, it can be hard to make accessible. 12:41:48 From Bridgette Heintz to Everyone: FYI: Canva offers free Pro accounts to non-profits. 12:41:55 From Anna Allison to Everyone: Canva is everything <3 12:41:56 From Ligia Horta to Host and Panelists: Canva is life. :) 12:41:57 From Ebony Harmon to Everyone: Thanks @Lawrence! 12:41:57 From Deena Caswell to Everyone: @Samma Fagan I was just going to suggest that! You can upload logos and brand colors too 12:42:05 From Nicole Brooks to Everyone: Love Canva. 12:42:06 From Bryan Robinson to Everyone: Also one webinar on signs suggested window acrylic holders with suction cups. Those suction cups don't stick on the glass of the door of a historic building. So if not laminated, looks tacky with signs in plastic sleeves. 12:42:07 From Devon Henderson to Everyone: I have used the Adobe creative suite of software for over a decade, and I still make most of our signs in Google Slides. It's more powerful than it looks! 12:42:09 From Andrea Kittler to Host and Panelists: Libraries can sign up for Canva Pro for free as a non-profit. Lots more resources, images and graphics to use for free! 12:42:12 From Patti Lehman to Everyone: Canva for non-profits is the best. 12:42:13 From Bryan Robinson to Everyone: Plus too many signs on the door. 12:42:14 From Lynn Ford to Everyone: PowerPoint is useful for signs because it's easy to do measurements, etc. 12:42:32 From Denise Davis to Everyone: Has anyone used PosterMyWall? 12:42:35 From Carole Brown to Host and Panelists: look like this signage can be made using Microsoft Word 12:42:35 From Sheri Conover Sharlow to Everyone: Templates mean you can change on the fly, even adapt for social media. I could do closing-early signs for doors, social media, and website in 15 minutes - including posting time. 12:42:40 From vmoore to Everyone: Lynn, I really like PowerPoint for digital signs. 12:42:41 From Andrea Kittler to Host and Panelists: And Canva has lots of free templates that are a good starting point. 12:42:54 From Ebony Harmon to Everyone: lol Constitution! So true... 12:42:55 From Terri Foster to Everyone: I find the ADA rules confusing. 12:42:57 From Terri Milton to Everyone: I like that wording Erin Cassidy. 12:43:08 From Deena Caswell to Everyone: @Xavier - what about Canva makes accessibility difficult? I'd like to improve the accessibility of our signage 12:43:09 From Lynn Ford to Everyone: Even for printed signs, designing in PowerPoint is useful. 12:43:13 From Leighton Shell to Everyone: Find out what it means to me. 12:43:14 From Kathleen O'Dell to Everyone: The sign linup is mixed with displays of informational brochures. Big mixture of things... 12:43:14 From Julie Edwards to Susie Anderson, Host and Panelists: Hi Susie - I see your hand is raised. Can I help with anything? 12:43:21 From Andrew DeNicola to Everyone: I use Canva interchangeably with LibraryAware as it is geared toward libraries, but the learning curve took a hot minute to get really comfortable with its odd pixel placement format. 12:43:28 From Nicole Henry to Everyone: We have Publisher here, so we create templates for staff to use. 12:43:43 From Kelly Benning to Everyone: Not familiar with Library Aware. 12:43:53 From Maribel Ibrahim to Everyone: you really don't even need "when in the library" because they already are in the library! 12:43:54 From Erin Davis to Host and Panelists: @Nicole I like Publisher as well 12:44:08 From Valerie Magno to Host and Panelists: I've been taking screen captures, speaker is very photogenic lol 12:44:08 From Katie Olafson to Everyone: How do acquire a free pro account on Canva? I work at Skagit Valley College. My supervisors were not keen on paying for this but if I could get it for free that would be so lovely. 🙂 12:44:18 From Patrici Dew to Everyone: https://libraryaware.com/ IS GREAT if you can afford the subscription! 12:44:21 From Andrew DeNicola to Everyone: @kelly Benning: www.libraryaware.com its an ebsco product (if you have Novelist you can integrate the two) 12:44:33 From Jennifer Walz to Everyone: "While you are here . . . " Please conduct yourself in a respectful manner. 12:44:34 From Carole Brown to Everyone: Very inclusive presentation! 12:44:45 From Erika Heesen to Everyone: @katie https://www.canva.com/canva-for-nonprofits/ 12:44:47 From Andrew DeNicola to Everyone: @Patrici Dew: very true. 12:45:01 From Jenny Durant to Everyone: Our rule is that if you are putting any picture of a person on a flyer that you cannot have just one race or gender represented. More diversity = better 12:45:04 From Jose Velazco to Everyone: Most of Canva can be used for free. 12:45:05 From Cynthia Frazer to Everyone: Easier to be inclusive of a diverse community by NOT using real images. I like that silhouette. 12:45:12 From Katie Olafson to Everyone: Thank you Erika!! 🙂 12:45:14 From Andrea Kittler to Host and Panelists: @Katie Olafson: https://www.canva.com/canva-for-nonprofits/ 12:45:16 From Rebekah Shelton to Everyone: I've been very happy with PosterMyWall.com 12:45:20 From Martha Olver to Everyone: wish to save chat; how? 12:45:31 From Terri Foster to Everyone: Our county is 98% white non-Hispanic. I like to make the representation of people more diverse than the community. 12:45:35 From Bryan Robinson to Everyone: Go large scale, but in a small space, not always possible. Most of our signs are 8.5 x 11, because that's what we can fit. 12:45:48 From Julie Edwards to Everyone: I will save the chat and include it in the blog I will send out later this week! 12:45:53 From Deena Caswell to Everyone: @Katie Canva will ask for proof of your nonprofit or tax exempt status, but it was pretty straightforward 12:45:59 From mallen to Everyone: Thank you Julie 12:46:04 From Terri Milton to Everyone: Apologies, Erin Cassity. :) 12:46:04 From Andrea Kittler to Host and Panelists: You can use Canva for free, but Canva pro gives you access to tons of templates, stock photos, graphics, animations and more. 12:46:24 From Martha Olver to Everyone: thanks 12:46:27 From Jennifer Walz to Everyone: If you use an educational email address - they will NOT ask for your tax exempt status. 12:46:37 From Kelly Benning to Everyone: Wish I could paste a photo of my digital displays here so you could all critique it! 12:46:37 From Bryan Robinson to Everyone: Good suggestion on Canva. I will pass on to other staff and our director. 12:47:12 From angi anderson to Everyone: Diverse gender, racial, physical ability, etc. in signage for all libraries to normalize and show the reality of all peoples. :-) 12:47:17 From Erin Cassity to Everyone: @Terri Milton That's okay! I'm used to it! 12:47:21 From Christa Tollefson to Everyone: For Canva, you may still need to contact them directly if they decline your app. They were very responsive for us. 12:47:39 From Mindy Roberts to Everyone: Thanks @angianderson, you worded that better than I could figure out. 12:47:44 From Bryan Robinson to Everyone: Sometimes you don't have a choice but to put a sign on the door, especially the front door. 12:47:59 From Ebony Harmon to Everyone: True. Door signs have a place 12:48:12 From angi anderson to Everyone: @Mindy -- sure thing! 12:48:22 From Andrea Kittler to Host and Panelists: Why is lamination bad? 12:48:27 From Jennifer Walz to Everyone: I minimize our signage on the front door to one - just the hours. If they want to find out more - Come On In! :-) 12:48:34 From Erin Cassity to Everyone: It's shocking how little people will pay attention to a sign even if it's blocking their progress as they walk. LOL 12:48:36 From Evelyn Hudson to Host and Panelists: Canva Non profit lists public K-12 and colleges/universities as ineligible for a free pro account: https://www.canva.com/canva-for-nonprofits/eligibility-guidelines/ 12:48:45 From Chloe Timmons to Everyone: @Erin SO TRUE 12:48:49 From Larissa Brookes to Everyone: you can test color combinations for W3C (website accessibility standards) on Adobe for free: https://color.adobe.com/trends You need to set up an account but it's free 12:48:52 From Bryan Robinson to Everyone: Good advice on the ADA. How high. I was wondering about that. 12:48:59 From Evelyn Hudson to Everyone: Canva Non profit lists public K-12 and colleges/universities as ineligible for a free pro account: https://www.canva.com/canva-for-nonprofits/eligibility-guidelines/ 12:49:18 From vmoore to Everyone: @Bryan, I always wonder about that myself. I'm short, so my eyeline is lower than most. 12:49:22 From Terri Foster to Everyone: We really don't have signs to silence people. Our little library functions as the de-facto local community center. I do feel we need something to limit cellphone use, but not prohibit it. Too many people need to reach support personnel when dealing with website issues. Easier for us if they call support than ask the one person on the circulation desk for an hour of help navigating. 12:49:38 From Jessica Lozano to Everyone: We recently put some up that people had to walk past at least 2 to ask the info that was on the sign. My coworker said they would kick it across the room to ask vs read the sign if they had to xD 12:49:56 From Terri Milton to Everyone: @Erin yes! See that all the time. 12:50:34 From Louisa Aikin to Everyone: Indeed! Libraries are more of a community gathering space, so the need for quiet has to be balanced. 12:50:42 From Lizette Melendez to Everyone: I came in late. Where can I view the recording of this training? 12:51:04 From Kassie Green to Everyone: Hi Louisa!! 12:51:06 From Julie Edwards to Everyone: I will send the recording, slides, and chat log out later this week. It will also be available on nicheacademy.com/blog 12:51:10 From Chloe Timmons to Everyone: @Lizette I think they'll send us an email sometime today or tomorrow with the recording. 12:51:15 From Louisa Aikin to Everyone: Hi, Kassie! 12:51:24 From Lisa Lyderson to Host and Panelists: We have access to the full Canva using a nonprofit benefit. What we’ve been doing is adding team members at the branch level, we have 20 libraries, so the maximum number of people have access as each library occasionally needs to create a flyer or simple sign, etc. 12:51:54 From Lawrence Reed to Everyone: Thanks, Julie E.! 12:52:04 From Lupi Rojas to Everyone: I also jumped in late. I will look forward to the information when it is sent out. Love it! 12:52:07 From Chloe Timmons to Everyone: Thank you Julie! 12:52:08 From Lynn Ford to Everyone: My favorite is when people ask me for the wi-fi info and I point to the sign right in front of them. The facial expressions can be hilarious. 12:52:33 From Carole Brown to Everyone: This is the first time I witnessed the tip "don't be punitive!" 12:52:50 From Bryan Robinson to Everyone: I can't wait to get the slides for this later, especially for the final recommendations...and the audits. 12:52:55 From Brandy Smith to Everyone: I need to share this presentatoin with all of our staff! 12:53:00 From Ebony Harmon to Everyone: A very lovely cover 12:53:07 From Adriana Santos to Everyone: Everytime we make a new sign I always like to point out. This is a library, people don't read here 12:53:07 From Erin Cassity to Everyone: IT's definitely a good reference for the Best Practices on all of the accessibility. 12:53:17 From Ron Gilmour to Host and Panelists: ALA says it’s out of print. 12:53:19 From Lynn Ford to Everyone: Does the book have color pictures for examples? 12:53:22 From Jamie Higgins to Host and Panelists: Could you put the link in the chat? 12:53:23 From Joanne Quinn to Host and Panelists: Very nice! 12:53:23 From Denise Bergeron to Everyone: Ack! The cover of the book is in ALL CAPS! 12:53:29 From Bryan Robinson to Everyone: I'll suggest to our director getting the book through ALA then. 12:53:29 From Carole Brown to Everyone: Okay - ALA!!! 12:53:36 From Julie Edwards to Everyone: https://www.alastore.ala.org/wayfinding 12:53:40 From Ann Spinney to Everyone: yes there are color images It is a very helpful book! 12:53:41 From Leighton Shell to Everyone: Not using clip art is great, but you also don't want to use photos without usage rights. I've used this site recently. https://www.photosforclass.com/ 12:53:43 From Ebony Harmon to Everyone: A book cover isn't exactly the same as a sign :) 12:53:45 From Jamie Higgins to Host and Panelists: Thanks! 12:53:51 From Larissa Brookes to Everyone: This was awesome. Thank you 12:53:54 From Nicole Langley to Everyone: Thank you Mark! This has been quick but packed with great info! 12:53:55 From Graeme Williams to Everyone: @Lynn Ford -- the pictures in the book are gray scale, not color 12:53:56 From Nancy Russo to Host and Panelists: This was a great presentation! 12:53:56 From Bobbie Wrinkle to Host and Panelists: thank you ! 12:54:00 From Zola Mumford to Everyone: Thank you for sharing your experience and guidance! Inspired & encouraged. Wonderful ideas. 12:54:01 From Megan Lowe to Everyone: This was fantastic, thank you! 12:54:02 From Ron Foster to Everyone: Thank you! Wonderful presentation & great info!! 12:54:02 From Roger Layton to Host and Panelists: Thank you. 12:54:03 From Lawrence Reed to Everyone: Thank you so much, Mark! 12:54:07 From Lisa Pritchard to Everyone: This was excellent, thank you so much 12:54:07 From David Dusto to Everyone: we just installed some digital signage in our small academic library, so this has been an extremely useful presentation. 12:54:09 From Cassandra Morris to Everyone: This was really informative! 12:54:09 From Tony deRonnebeck to Everyone: Thank you for all the information 12:54:10 From Ebony Harmon to Everyone: I also like https://pixabay.com/ 12:54:11 From Katie Murphy Balkwill to Everyone: Thanks for this webinar; it was packed with best practice tips and presented in a friendly and welcoming tone. Well done! 12:54:12 From Stacy Wyatt to Everyone: thank you! 12:54:13 From Jessica Tessler to Everyone: How do you manage signage in different languages? 12:54:13 From Betty Matos to Everyone: Thank you Mark! 12:54:14 From Julie Knapp to Everyone: Thank you! 12:54:17 From Marianne Sievers to Everyone: Very informative; thank you. 12:54:19 From Erika Heesen to Everyone: Thanks Mark! 12:54:19 From Valerie Moss to Everyone: Lots of great information. Thanks! 12:54:20 From Annie Thomas to Everyone: Great info - thank you! 12:54:20 From LaShawn Jones to Everyone: Thank you! Great presentations 12:54:20 From Shakira McCoy to Everyone: Thank you! 12:54:20 From Robert Rieders to Everyone: Great presentation. Thank you! 12:54:21 From Helaire Hamilton Mitchell to Everyone: this was great! 12:54:21 From Alyson Hamlin to Everyone: Thank you, Mark!!! 12:54:23 From Helaire Hamilton Mitchell to Everyone: thank you! 12:54:23 From Susan E Andrews to Everyone: Mark, I love your shirt! 12:54:24 From Alison Wright to Host and Panelists: Great Presentation!! 12:54:24 From Erin Cassity to Everyone: This should be called the Ultimate Signage Best Practices webinar. 12:54:25 From Kara White to Everyone: This was great! I have so many good ideas now. Ready to start my sign audit! 12:54:26 From Jessie Murphy to Host and Panelists: Thank you Mark! 12:54:27 From Kyla DeRisi to Everyone: Thank you! 12:54:27 From Ingrid Bonadie-Joseph to Everyone: Thank you! 12:54:31 From Alyce Brown Williams to Everyone: Thank you 12:54:31 From Chloe Timmons to Everyone: Thank you, Mark! This was great!!! 12:54:31 From Stephanie Ross to Everyone: This was fantastic! I will be sharing with my colleagues. Thank you :-) 12:54:31 From Lorna Rhyins to Everyone: Great presentation! Thank you! 12:54:33 From mallen to Everyone: what was the email again? 12:54:34 From Heidi Cramer to Everyone: Wonderful presentation! Please have Mark back for a future presentation! Love the quick pace and practical tips! 12:54:34 From Cheryl Dandel to Everyone: Wonderful examples you provided! Thank you! 12:54:35 From Madeline Ford to Everyone: Mark, you are amazing. Thanks so much. I always learn something new from you. 12:54:35 From Ebony Harmon to Everyone: Thank you so much! 12:54:36 From Francisco Garcia-Ortiz to Everyone: Excellent presentation! Thank you! 12:54:37 From April Lankford to Everyone: Thank you, Mark! 12:54:37 From Max Manga to Everyone: Thank you! 12:54:38 From Kathleen O'Dell to Everyone: So helpful and practical!! Thank you! 12:54:39 From Carole Brown to Everyone: Informative, engaging, fun, resourceful, helpful, excellent presentation! Thank you so much Mark! 12:54:40 From Colleen Bauman to Everyone: Thank you! 12:54:41 From Jennifer MacIntyre to Everyone: Great presentation, thanks so much! 12:54:41 From Martha Olver to Everyone: Thank you! 12:54:43 From Erin Cassity to Everyone: Thank you! This has been great! 12:54:44 From L Trabucchi to Everyone: Thank you - a great topic... 12:54:45 From Benjamin to Everyone: Thank you so much for your time; this was an amazing presentation, and so many things that seem obvious that I never thought of previously! 12:54:45 From Lacey Rogers to Everyone: Thank you! We're in the middle of signage redesign and have your book so I was very excited to attend. Did not disappoint! 12:54:46 From Jennifer Schreiner to Everyone: This is the most valuable webinar I’ve attended in a LONG time. Thank you! 12:54:50 From Terri Milton to Everyone: I also like pixabay.com for creative commons licensed images no attribution required. 12:54:51 From Joanne Schmaler to Everyone: Thank you, Mark! Wonderful webinar! 12:54:51 From Rebecca Doolin to Everyone: Thanks, lots of great information. 12:54:55 From angell standfield to Everyone: just wonderful 12:55:05 From Taryn Kincaid to Everyone: I love his shirt so much. 😂 12:55:12 From Faviola Velasco to Host and Panelists: Thank you! Great information and practical guidance. 12:55:13 From Natalie Morgan to Everyone: I'm about to walk out and do my audit! 12:55:13 From Adam Di Filippe to Everyone: Grazie mille! 12:55:14 From Carol Walters to Everyone: Lots of great information! Thank you Mark! 12:55:17 From Judith Ryan to Everyone: Thanks,Mark.Lots of great info 12:55:19 From Julie Warren to Everyone: what is mark's email again? 12:55:21 From Alicia Diaz to Everyone: Thank you! 12:55:22 From Mary Lynn Becza to Everyone: Thank you so much! Can't wait to get your book! 12:55:26 From Valentin Macias to Everyone: Great ideas and strategies. Thank you. 12:55:29 From Terri Milton to Everyone: Such a lively, interesting and useful presentation. I feel excited about improving our signage. I do! Thank you Mark. 12:55:30 From Bryan Kvet to Everyone: Thank you Mark. So many great ideas and useful advice! 12:55:32 From Donovan Parker to Everyone: Thank you, Mark. This webinar is very evergreen. 12:55:32 From Nicole Brooks to Host and Panelists: Thank you, Mark and Julie! 12:55:35 From Larissa Root to Everyone: This was wonderful, Mark Aaron!! 12:55:36 From Lisa Lyderson to Host and Panelists: Might be this one: https://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards_prt.pdf 12:55:38 From Kate Pickup-McMullin to Everyone: https://www.ada.gov/ 12:55:39 From Carole Brown to Everyone: Mark - You Rock!!!! 12:55:41 From Tammie Edwards to Everyone: Thank you from Tammie Edwards 12:55:43 From Robin Cogdill to Everyone: Thanks for all the valuable tips and ideas, Mark! 12:55:45 From Lisa Pritchard to Everyone: Thank you Julie & Mark 12:55:48 From Veronica Laroche to Everyone: https://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards_prt.pdf 12:55:51 From Shanna Turner to Everyone: Thank you, Mark! Lots of information to take to my coworkers. 12:55:52 From Anne Mizera to Everyone: Thank you for this presentation. Apologies for coming in late; I got the dates wrong. I look forward to any info that gets sent out afterwards. Thanks again! 12:55:52 From Hayley Clanton to Everyone: Thank you! 12:55:54 From Ashley Martin to Host and Panelists: Fantastic information. Will definitely be referencing the notes from this webinar for a long while to come 12:56:03 From Katie Olafson to Everyone: Thank you so much. I am embarrassed to say that I did not know that all caps was yelling so I will be stopping that immediately. 🙂 12:56:19 From Lynn Ford to Everyone: https://www.accentsignage.com/wp-content/uploads/ADA-Quick-Reference.pdf 12:56:23 From Spencer Williams to Host and Panelists: This has been MARVELOUS! Thank you so much! (and I appreciate the fast talking - I'm a fast listener! Our library will change significantly by following these guidelines. 12:56:27 From Bryan Robinson to Everyone: Very useful tips. I attended another webinar recently on signs and this one provided a few more specifics than that one. So it was appreciated. 12:56:30 From Carole Brown to Everyone: Thanks Veronica! 12:56:37 From Heather Leonard to Everyone: thank you! 12:56:42 From Patrick Sifuentes to Everyone: Great job - Thank you very much! 12:56:43 From Sheri Conover Sharlow to Everyone: You could use a QR code to tie to a resource that would speak to people, either in English or other languages. 12:56:46 From Carole Brown to Everyone: Thanks Lynn! 12:56:47 From mallen to Everyone: can anyone post his email again? 12:56:52 From Gabriele Raasch to Everyone: Thank you so much. 12:56:59 From Brenda Valencia to Everyone: Thank you, very informative. 12:56:59 From Leigh Mauer to Everyone: Thanks Mark - this was great! I'm totally getting a copy of your book for my library 12:57:00 From Terri Foster to Everyone: Thank you for this presentation. Some of it won't work in my little library, but there are still a lot of good tips I can use. 12:57:01 From Maria Marquez to Everyone: Very helpful! Thank you! 12:57:03 From Mark Aaron Polger to Everyone: Markaaron.polger@csi.cuny.edu 12:57:06 From Upikin Gunawan to Host and Panelists: Thank you! 12:57:07 From Brandy Smith to Everyone: QR codes on signs? 12:57:08 From Cynthia Dieden to Everyone: @lynnford Thank you! 12:57:19 From Katie Ashton to Everyone: For multiple languages I'm tempted to say: digital signboard! Rotate between languages. 12:57:32 From Maribel Ibrahim to Everyone: great ideas for signage. signs are a real struggle for libraries and there are too many bad signs out there! thanks for this informative presentation 12:57:33 From Lynn Ford to Everyone: ADA reference guide (again because chat moves so fast!) https://www.accentsignage.com/wp-content/uploads/ADA-Quick-Reference.pdf 12:57:35 From mallen to Everyone: Thank you! 12:57:43 From Karen Pfeffer to Host and Panelists: Thank you! 12:57:45 From Anna Knorovska to Everyone: thank you! 12:57:45 From Stephanie Wallace to Everyone: Thank you so much! Lots of good information. 12:57:47 From Tracy Hetherington to Host and Panelists: Lamination can't be recycled either... 12:57:48 From Ann Gannon to Everyone: Thank you for your ideas and reminders to be mindful of the little things - lamination, size, etc. 12:57:56 From Lisa Dyche to Everyone: We've found this one pretty helpful! https://www.rgd.ca/database/files/library/RGD_AccessAbility_Handbook.pdf 12:57:57 From Leighton Shell to Everyone: Doesn't a frame have glare, too? 12:58:05 From Heather Hamilton to Everyone: If you tape carefully, paper signs will stay nice and keep longer than you think. Beyond that, save digital files and you can reprint very economically when the sign begins to show wear. 12:58:09 From Lacey Rogers to Everyone: Dollar store frames have plastic "glass" and there can be less glare. 12:58:09 From Terri Foster to Everyone: There is matte lamination, I've heard. We can't afford a lot of frames and bulletin boards. 12:58:10 From Julie Edwards to Everyone: If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate! 12:58:13 From Holly Hampton to Everyone: Using sturdier paper like card stock 12:58:15 From Kasia Dupuis to Everyone: Its also better on the environment to not laminate when possible. 12:58:30 From Terri Foster to Everyone: Our printer doesn't handle card stock. :( 12:58:39 From Tony deRonnebeck to Everyone: with lamination you may not be able to recycle the sign material after they are outdated. 12:58:44 From Anna Szczepanski to Everyone: @Kaisa--yes! It makes it last forever--like a piece of plastic. 12:58:57 From Shannondale Page to Everyone: We use Clear Acrylic sign holders that can be affixed to glass or sit on other surfaces. You can find them on Demco or Uline 12:59:00 From Heidi Cramer to Everyone: Print on good, bright white paper, and then slide a piece of cardstock behind it in the holder. 12:59:02 From Kathleen McCracken to Everyone: No card stock??? Ugh... 12:59:02 From Vickie Fritzges to Everyone: Thank you! Great presentation! 12:59:05 From Carole Brown to Everyone: Lamination is not inclusive for the visually impaired and can impact color palate. 12:59:11 From Lynn Ford to Everyone: We are required to use plastic sign holders. Then they get left empty. 12:59:14 From Ebony Harmon to Everyone: @Terri maybe stick it on a cardboard of the same size? 12:59:25 From Nicole Langley to Everyone: I just called ALA (phone number on website). The book is out of stock / not available. 12:59:29 From Kari Beesley to Everyone: Remember for accessibility- if you use a QR code, you still have to list the web address 12:59:32 From Moshe Siegel to Everyone: What does F and Z pattern mean? There's no context for that description. 12:59:35 From mallen to Everyone: fake sign? what does that mean? 12:59:38 From Patrici Dew to Everyone: http://www.pop2go.com/ has a lot of not-that-expensive sign holders 12:59:53 From Julie Edwards to Everyone: I will send the recording, slides, and chat log in a few days! 13:00:01 From Samma Fagan to Everyone: bit.ly can be REALLY helpful for longer urls and you can make custom backsends! 13:00:02 From Katie Ashton to Everyone: @Mallen random non-library people printing their own signs/flyers and posting them. 13:00:08 From Stacy Wyatt to Everyone: we use plexi frames, it is easier for me to read then laminated signs, also signs fade & need to be reprinted, people get too precious with laminated signs 13:00:14 From Lynn Ford to Everyone: I love bit.ly 13:00:16 From Leighton Shell to Everyone: Or at least a bit.ly because URLs can be loooooooonnngggggg 13:00:18 From Alicia Diaz to Everyone: This was great! I am sorry, but I have to go to another meeting! 13:00:23 From Chassity Burns to Everyone: Amazing presentation! Thank you for the information! 13:00:23 From Louisa Aikin to Everyone: I think the F and Z relates to the manner in which our eyes scan a sign. 13:00:26 From Mindy Roberts to Everyone: f & z pattern https://99designs.com/blog/tips/visual-hierarchy-landing-page-designs/ 13:00:28 From Caroline Anderson-Gronow to Everyone: what about bit.ly links to shrink long URLs? 13:00:30 From Anna Yang to Everyone: QR codes are coming back because of the pandemic. Most restaurants have it for their menu so you're not touching it. 13:00:32 From Samma Fagan to Everyone: Mindy beat me to it XD 13:00:34 From Mary to Everyone: Very informative & useful. Mary Griffith 13:00:35 From Moshe Siegel to Everyone: thank you! 13:00:36 From Betsy Denning to Everyone: Must go; thanks so much; excellent! 13:00:39 From Kelly Benning to Everyone: I use these they are great!: https://www.amazon.com/gp/product/B01FUR9KEY/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 13:00:47 From Kirstie David to Host and Panelists: This presentation was super useful. Thank you! 13:00:48 From Amanda Assenza to Host and Panelists: Thank you so much!! 13:00:48 From Tony deRonnebeck to Everyone: Thank you 13:00:52 From Anna Szczepanski to Everyone: Or get his book! 13:00:54 From Guinevere Johnson to Everyone: Thank you Mark, and Niche Academy! This has been great! 13:00:54 From Elizabeth Kuykendall to Host and Panelists: Thank you! 13:00:55 From Spencer Williams to Host and Panelists: :) 13:00:58 From marissa maestas to Everyone: thank you! 13:01:00 From Karen McLeod to Everyone: Thank you! 13:01:02 From Beth Hornig to Everyone: Thank you, love your energy! 13:01:04 From Katie Ashton to Everyone: Thank you! 13:01:05 From Deyse Bravo to Everyone: Thank you! :) 13:01:06 From Kasia Dupuis to Everyone: Thank you so much! This was one of the best webinars I have ever been to! :) 13:01:07 From Erik van Eck to Everyone: thank you very much! 13:01:07 From Lawrence Reed to Everyone: Thanks again, Mark! Have a fantastic day, everyone. :) 13:01:10 From Erin Davis to Host and Panelists: Thank you Mark! 13:01:11 From mallen to Everyone: Thank you for this! I learned so much! 13:01:11 From Bryan Younts to Everyone: This was great! Thanks! 13:01:12 From Lisa Pritchard to Everyone: Great webinar! 13:01:13 From Kelly Benning to Everyone: THanks!!!!!!!! 13:01:13 From Jules LeFort to Host and Panelists: Thank you!!!! 13:01:14 From John Powers to Everyone: Thank you 13:01:14 From Calvin Stafford to Host and Panelists: Thank you 13:01:14 From Debby Bennett to Host and Panelists: Thank you! 13:01:14 From Deborah Feanny to Everyone: Thank you, 13:01:14 From Jeanenne Robinson to Everyone: Thank you 13:01:15 From YANET ZAMITIZ to Everyone: Thanks!!!😎 13:01:15 From Brandy Smith to Everyone: Thank you! 13:01:16 From Anna Szczepanski to Everyone: This was terrific. Thank you! 13:01:16 From Glenn Risolo to Everyone: Thank you, Mark, very good! 13:01:16 From Sarah Shewbridge to Everyone: Thank you! 13:01:17 From Ebony Harmon to Everyone: Thank you again! 13:01:17 From Bryan Robinson to Everyone: Thank you again, Mark. 13:01:17 From Carmen Walton to Everyone: Thank you! 13:01:17 From Sarah Morey to Everyone: Very informative. Thank you! 13:01:17 From Mary Rushing to Everyone: Thank you! Good information! 13:01:18 From Jennie Waskey to Everyone: Thank you, this was wonderful!! 13:01:18 From Lindsay Fuchs to Everyone: Thanks! 13:01:19 From Susan Plocher to Everyone: Thanks so much! Very informative :-) 13:01:19 From Joyce Shaw to Everyone: great webinar! 13:01:20 From Caroline Anderson-Gronow to Everyone: Thank you! This was wonderful and so useful! 13:01:20 From Heather Morgan to Everyone: Thank you. I learned a lot. 13:01:20 From Joey Della Santina to Everyone: Thanks! 13:01:21 From Joanne Quinn to Host and Panelists: Nice job, Mark! Congrats on boo 13:01:21 From Stephanie Ross to Everyone: Thank you thank you!! 13:01:22 From xiaolu hou to Everyone: Thank you, help a lto 13:01:22 From Tony deRonnebeck to Everyone: Have a great day from the University of Montana 13:01:23 From Victoria Tatum to Host and Panelists: Thank you! Love the examples. 13:01:23 From Emily Sutherland to Everyone: Thank you! This was helpful! 13:01:24 From Sarah Smith to Host and Panelists: Really enjoyable seminar. Thank you 13:01:25 From Anna Scheler to Everyone: Thank you very much! This was eye opening! 13:01:25 From Jim Cowen to Everyone: Thanks! 13:01:25 From Reni Cunningham to Everyone: Great presentation thank you! 13:01:25 From Brenda Miller to Everyone: Thanks for the great, useable info 13:01:26 From Veronica Laroche to Everyone: Thank you, Mark! 13:01:26 From Editha Saria to Everyone: Thank you Mark and Julie 13:01:27 From Mary Ellen Heckman to Everyone: Thanks! 13:01:28 From Chelsey R Miller to Everyone: Thank you!! 13:01:28 From Ann Spinney to Everyone: Thank you!! 13:01:30 From Bryan Kvet to Everyone: Thank you again, Mark! 13:01:30 From Angela Calhoun to Everyone: Thank you 13:01:30 From Kate Pickup-McMullin to Everyone: Thank YOU! (shouting out) 13:01:31 From Jen Schumann to Everyone: Thank you! 13:01:31 From Kim Mitchell to Everyone: Thank you !!! I love how polite you are! 13:01:31 From Lisa Hewel to Everyone: There's always interlibrary loan! 13:01:32 From Anna Yang to Everyone: Thanks Mark! 13:01:32 From Holly Hampton to Everyone: Thank you Mark and also thank you to everyone for the additional tips! 13:01:32 From Rebecca Doolin to Everyone: Thanks again. 13:01:33 From Jill Kline to Everyone: Thank you! 13:01:33 From Zola Mumford to Everyone: 👏🏾 13:01:33 From Jamie Higgins to Host and Panelists: Amazing presentation! 13:01:34 From Ingrid Bonadie-Joseph to Everyone: Great!!! 13:01:36 From Claire Staub to Host and Panelists: Thank you! 13:01:36 From Kelley Richardson to Everyone: Thank you! 13:01:36 From Karen Golden to Everyone: Thank you! 13:01:38 From Arlene Richardson to Everyone: Wonderful! Thank you! 13:01:38 From Shannondale Page to Everyone: Thank you Mark! 13:01:39 From Julia Smith to Everyone: thank you! 13:01:39 From Youlanda Halterman to Everyone: thank you this was amazing 13:01:40 From Sue Ann Abbott to Everyone: Thank you! 13:01:40 From Natalie Morgan to Everyone: Thanks! 13:01:40 From Kassie Mathers to Everyone: Thank you so much! 13:01:41 From Melissa Wentworth to Everyone: Thank you! 13:01:41 From Sara Koehn to Everyone: Thank you! 13:01:41 From Susanne Olson to Everyone: Thank you! 13:01:41 From TAMMY POWERS to Everyone: Thank you! 13:01:42 From Bryan Younts to Everyone: Great webinar! 13:01:42 From Suraya Choudhury to Everyone: Great, thank you! 13:01:43 From Michele Jacobson to Everyone: Thank you! 13:01:44 From Clemmie Little to Everyone: thank you 13:01:44 From Marilia Wimberly to Everyone: thank you! 13:01:44 From Sherri Casey to Everyone: Thank you 13:01:45 From Taryn Kincaid to Everyone: Thank you! 13:01:45 From Lisa Lyderson to Host and Panelists: Thanks so very much!!! Loving your shirt and background. Take care. 13:01:45 From Rita Lewis to Everyone: Thank you 13:01:45 From liz kwan to Everyone: Thank you what a great topic! 13:01:45 From Pat OHara to Everyone: Thank you for this very useful presentation! 13:01:46 From Zachary Ledford to Everyone: Thanks Mark! Cute shirt! 13:01:46 From Terri Foster to Everyone: I think I'm going to buy the book. Very good! 13:01:48 From M Meade to Host and Panelists: Thank you! 13:01:49 From Avril DeBat to Host and Panelists: Thank you! 13:01:49 From Rebekah Shelton to Everyone: Thank you so much! 13:01:50 From Lisa Hewel to Everyone: Thank you. 13:01:51 From Deirdre Wells to Everyone: Thank you!