Q20. To what extent do you agree or disagree with the following statements? Base: 2,01382%81%80%79%78%77%73%72%71%68%65%60%53%40%% strongly / somewhat agreeI expect digital payments to be instant and convenientOnline brands have a responsibility to keep money safe and flowing in the economyIt is particularly frustrating when problems happen with payments as this is the ‘last hurdle’ when purchasing something onlineA digital world needs great digital payment experiencesThere is no excuse for online brands to have outdated, inefficient payment processesLack of I am more likely to trust a brand that invests in modern, customer-friendly payments processes certificateI expect the same instant and convenient payment experience at work and in my personal lifeOutdated and inefficient payment processes can undermine my experience as a customerThe payment experience can ‘make or break’ my future relationship with a brandI would use a new payment method if it meant I could get a quicker refund in the futureDigital payment problems create unnecessary stress for customersI am lazy when it comes to payments, and just want it to be quick and easyI have stopped buying from specific brands because of problems or poor experiences with the payment process It is frustrating when my friends don’t use the same financial platforms as me (e.g. Monzoor Revolut)Attitudinal statements