Situations that lead to feeling vulnerable to online fraudand identity theftQ19. What makes you feel vulnerable to online fraud and identity theft during the payment process? Base: 2,013Research approach39%34%32%32%31%27%24%38%36%40%40%43%36%40%17%21%21%21%19%22%26%6%8%7%7%7%16%10%Yes definitelyYes probablyNot particularlyNot at allLack of security certificateOverseas websites / international paymentsFraud and security breaches in the news/mediaHaving been a victim of online fraud or knowing someone who hasBeing transferred to a third-party payment provider outside the app or websiteNo clear identification of payment provider (e.g. their sort code)Not knowing enough about how to protect myself from online fraud